678slots FAQ — Frequently Asked Questions

You can play 678slots Live Casino on any smartphone through a web browser — no app download needed. It works well on both Android and iOS. Because Live Dealer games use a video connection, a 4G or WiFi connection is recommended. If a notification appears in-game saying your connection is weak, check your connection to keep playing.

Roulette uses a wheel numbered 0 to 36 and a ball. You can bet on a single number, a group of numbers, red or black, odd or even, and more. Once the ball lands, bets that match the result are paid out. When you pick a game, open the "Help" or "How to Play" section inside it. 678slots has a variety of games so beginners can start with the minimum bet to try things out.

In Live Dealer games, a real human dealer connects with players through a camera and runs the game. The table and cards you see are physical, and you can watch the results happen in real time. You can chat with the dealer through the chat function, which gives you a feel similar to being at a casino in person. 678slots Live Casino offers Baccarat, Roulette, Dragon Tiger, and more — open 24 hours.

Baccarat has two sides: Player and Banker. Both are decided by a single rule called "closest to 9." The Banker side has a statistically higher chance of winning due to the game's drawing rules, but note that a commission is deducted when Banker wins. The Tie bet pays more but comes up rarely — worth keeping in mind. You can read the game rules on 678slots Casino before you start playing.

Dragon Tiger is similar to Baccarat but simpler. Each side — Dragon and Tiger — receives just one card, and the higher card wins. Baccarat can involve drawing a third card, which adds complexity, but Dragon Tiger has no such step. Because it is easier to pick up, players new to Live Casino often start with Dragon Tiger. Both games are available 24 hours on 678slots Live Casino.

Deposits normally arrive within a few minutes. If it has been more than 15 minutes and the money still has not arrived, copy the Transaction ID from the bank or wallet you sent from and contact 678slots customer service through 24/7 Live Chat. Sending a screenshot can speed up the investigation. Have the amount, the time of transfer, and the wallet or bank name ready when you contact support.

The minimum deposit is 3,000 Ks regardless of which payment method you use. This applies equally to KBZPay, Wave Money, AYA Pay, and CB Pay. If you plan to deposit a larger amount, do so when your funds are ready so you can take full advantage of the 150% Welcome Bonus — details on the minimum deposit required for the bonus can be found in the bonus section of the FAQ.

To deposit with KBZPay: (1) Log in to 678slots and open the deposit section. (2) Select KBZPay as the payment method and enter the amount. (3) Transfer the money from your KBZPay app to the KBZPay number provided. (4) Enter the Transaction Reference from your transfer into the 678slots deposit form and confirm. The money will arrive in your account within a few minutes after a successful deposit. Contact Live Chat if you need help.

678slots does not charge any commission on deposits. The exact amount you deposit is credited to your account. That said, payment services such as KBZPay or Wave Money may have their own transfer fees — check directly with those services if you are unsure, as those are wallet fees, not 678slots fees.

Depositing with Wave Money works roughly the same as KBZPay. Go to the deposit section on 678slots, select Wave Money, enter the amount, then transfer the money from your Wave App to the Wave Money number provided. Enter the Transaction ID from your transfer into the 678slots form. The only difference is the wallet number — the process itself is the same. If you have the Wave Money app installed, you can do everything from the app without going to a shop.

If gambling is causing you financial losses, relationship problems, or stress, stop immediately and seek help. The 678slots Responsible Gaming page has guidance on setting personal limits and finding support. Our 24/7 Live Chat team can also help, and we are committed to providing proper assistance in these situations.

A cooling-off period is a temporary break from gambling — you can suspend your account for anywhere from a few days to around a month. Once the period ends, you can resume playing as normal. Self-exclusion is a longer-term measure — typically 6 months or 1 year — for those dealing with a gambling problem. You can request either option through 678slots Live Chat and we will act on it right away.

678slots only allows players aged 21 and above. If a KYC (account verification) check finds that a user is under 21, the account will be closed and play will not be permitted. Any winnings and deposits will be handled in accordance with applicable rules. We enforce the 21+ policy strictly.

If you want to set a personal deposit limit, you can request it through 678slots 24/7 Live Chat. We can set daily, weekly, or monthly limits for you. If you later ask to increase a limit, we will not action it immediately — there is a 24-hour waiting period, which is in place to protect players.

KYC (Know Your Customer) verification is carried out to protect players' funds, enforce the 21+ age requirement, and prevent money laundering. It is designed to safeguard your assets and help make withdrawals more secure. It is typically requested at your first withdrawal or when the amount exceeds a set threshold.

If verification is unsuccessful, contact 678slots Live Chat to ask for the reason. The most common causes are blurry photos, an expired ID, or a mismatch between the details on the account and the ID document. Resubmitting clear, legible images will allow us to process the verification.

KYC is typically requested the first time you make a large withdrawal. It can also be requested when there is an unexpectedly large deposit into your account, when transaction patterns look unusual, or when a security check is needed. We recommend keeping your original NRC card handy as a precaution.

678slots protects all submitted ID images and personal information with SSL encryption, and uses them solely for KYC verification purposes. They will never be sold to third parties or used for anything unrelated. For more details on how your data is protected, visit our Privacy Policy page.

When you make a withdrawal, the name on your 678slots player account must match the registered owner name on the KBZPay, Wave Money, AYA Pay, or CB Pay account receiving the funds. This check is in place to prevent misdirected transfers and fraudulent withdrawal requests. If the names do not match, the withdrawal may be put on hold — contact Live Chat to resolve it.

Usually, a Myanmar National Registration Card (NRC) is sufficient. Take clear photos of both the front and back of the card and submit them. Verification takes a reasonable amount of time after submission, so it is better to complete it in advance rather than waiting until you want to withdraw. You can check on the progress via Live Chat.